Is StubHub legit? Here’s why we trust the site for buying and reselling tickets

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Thinking about grabbing last‑minute tickets and wondering if StubHub is a legitimate ticket marketplace in 2025? StubHub remains one of the most widely used alternatives to primary sellers like Ticketmaster and Live Nation, with a vast selection of resale seats for concerts, sports, theater, and live events around the world.

At its core, StubHub is a peer‑to‑peer ticket resale platform that connects buyers and sellers in a regulated online marketplace. Unlike direct ticket sellers, StubHub doesn’t set prices; individual sellers list tickets and choose their own prices, which can fluctuate based on demand.

One of the biggest reasons many fans trust StubHub is its FanProtect Guarantee. This protection promises that you’ll receive valid tickets in time for your event, or StubHub will either find you replacement tickets or offer a refund. If an event is canceled and not rescheduled, buyers may receive a full refund or 120% in account credit toward future purchases.

While StubHub is considered legitimate and widely used internationally, it’s important to understand its limitations: service fees can be high compared with some competitors, and the platform does not control pricing or ticket availability. Additionally, while FanProtect covers many common risks like invalid tickets or delivery issues, it does not guarantee refunds for postponed or rescheduled dates unless the event is outright canceled.

Below, you’ll find an up‑to‑date guide to how StubHub works in 2025, including its guarantees, refund policies, fee structure, and tips for avoiding scams — so you can decide if it’s the right place to buy your next ticket.

Is StubHub legit?

In short, StubHub is a trustworthy place to buy and sell tickets for major events. Although the company itself is not the seller, it still offers safeguards for both parties in a sale to prevent any potential scams from occurring. It does mean, however, that StubHub does not control the pricing for event tickets — these are set by the users selling them. The site will instead recommend price points for sellers during the listing process.

StubHub gives a 100% guarantee to every order under its exclusive FanProtect Guarantee, which I’ve broken down below.

• Browse tickets at StubHub.

How StubHub protects ticket buyers

Ticket buying from a reseller is sometimes the only option for sold-out and high-demand shows. StubHub is a great place to find tickets, especially with its FanProtect Guarantee to cover orders. Here’s what it promises for buyers:

• Tickets will be delivered in time for the event.
• The ticket will be valid for the event.
• Issues will be resolved with comparable or better tickets or a refund.
• Event cancellations that aren’t rescheduled can be reimbursed with a 120% StubHub credit or a full refund.

For even more information, you can check out StubHub’s buyer terms and conditions.

How StubHub protects ticket sellers

Whether you’ve changed your mind or need to cancel a scheduled event, StubHub is a simple platform for ticket sellers. Listing is quick and easy, and pricing research isn’t necessary with the site’s recommendations. It also protects its sellers just as well as its buyers under the same FanProtect Guarantee.

StubHub’s main promise is on-time payment for tickets sold. The full seller terms and conditions explain this more thoroughly.

What about StubHub fees?

Of course, such protections don’t come without a price. StubHub, like every other third-party, charges fees for both fans and sellers. For the latter, you don’t pay anything until your tickets sell. Percentages aren’t set in stone; they can differ based on ticket prices, event dates, supply, and demand.

Only two costs are added to purchases: a service fee and a fulfillment fee. These can be viewed before, during, and after checkout — here’s how:

• Before checkout: Click on the event page filters and change “Price Display Options” to “Include estimated fees.”
• During checkout: The entire cost is broken down on the “Review and buy” page, underneath “Your order summary.”
• After checkout: Check your order receipt to see the fee breakdown at the bottom.

Head on over to StubHub to browse the latest ticket prices for concerts, live sports, comedy shows, and more.

Does StubHub have promo codes or coupons?

Because of the reseller nature of its platform, StubHub does not typically offer discount codes, coupons, or promotional price cuts. Since each listing is offered by a third party, typically another fan, it’s difficult for StubHub to give shoppers promo codes for general use without taking money from the seller.

Are StubHub tickets guaranteed?

StubHub tickets are as guaranteed as your concert or sporting event is. Your reservation is locked in upon purchase, but if the ticketed event itself gets cancelled or rescheduled, your tickets will change as well. It often varies, but rescheduled acts often result in the valid ticket’s date changing, while cancellations get you a refund or 120% of its value in StubHub credit.

Does StubHub sell gift cards?

If you have a friend or family member who loves going to concerts and sporting events, StubHub sells gift cards in increments of $25, $50, $100, and $200. These can be redeemed anytime on the StubHub website to buy tickets for their next big show, complete with the StubHub FanProtect Guarantee.

How do I contact StubHub customer support?

StubHub’s support page includes a library of information, including frequently asked questions, information for sellers, and more. If you’d like to contact the company for customized assistance, check out their online chat.

Who is touring or performing on StubHub now?

Who you should see depends on your taste in music, sports, and entertainment — but there are some pretty big names hitting the stage in 2026. Here are some highlights:

• Eagles – ongoing through March
• Linkin Park – ongoing through June
• Twice – ongoing through April
• Journey – February through July
• Florence and the Machine – April through May
• Yungblud – May through June
• Alan Jackson – final performance on June 27
• Ariana Grande – June through August
• Ed Sheeran – June through November
• AC/DC – July through September
• Bon Jovi – July residency
• Iron Maiden – September tour

Browse more live music, sporting, and comedy events near you on StubHub.

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Source: Is StubHub legit? Here’s why we trust the site for buying and reselling tickets